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Informing quality improvement

Medica has a detailed clinical quality assurance process to monitor the standard of our diagnostic solutions.

We are committed to continually improving the quality of our services and safeguarding the high standards of care by creating an environment in which excellence in clinical care will flourish.

Our audit process

Clinical audit of reporting is based upon a continuous fixed percentage sample of each reporter’s output. The analysis of discrepancies, both from the rolling audit and cases reported by the referring hospitals, are reviewed by trained and experienced auditors.

Experienced clinical oversight

Medica's Clinical Leadership has many years of experience in identifying and understanding patterns of discrepancy. The data is taken in conjunction with full case review context. This leads to quality improvement through communication with reporters in a reflective, developmental environment.

Regular clinical focus group meetings

Clinical management and staff meet monthly to facilitate the feed of information from on-the-ground professionals to the Senior Management team. This enables detailed solutions and improvement.

Closed loop quality improvement

Clinical staff team meetings, patient and referrer feedback, audit and risk assessment reviews as well as formal meetings with partners are all part of an established closed loop process that ensures quality assurance, quality improvement and on-going learning.

Engaged and passionate staff

We see our staff as an extension to the local team. They are passionate about quality and driven to provide exceptional care to patients.

Our story

We have built a strong reputation through the provision of responsive, quality assured and cost-effective services.


Meet the team

Our people are passionately committed to our work.